В общем, учитывая отсутствие ответов от дилеров и моск. представительства НИССАН, сегодня по емайлу заслал вот такой текст по следующим адресам (будет продублировано сегодня днем по всем факсам):
TO: TO WHOM IT MAY CONCERN (Vehicle Safety / NATS Dept.)
Nissan Motor Co., Ltd.
17-1, Ginza 6-chome, Chuo-ku, Tokyo 104-8023, Japan
Phone: +81-3-5565-2141 / +81-3-3543-5523
Fax: +81-3-3546-2669
COPY TO: Nissan Europe S.A.S. – Bruno Bonnin
PARC DE PISSALOUP 8 AVENUE JEAN D
78190 TRAPPES C PARIS - FRANCE
Phone: +33130136730 – Fax: +33130136821 –
bbonnin@nissan-europe.com
COPY TO: Japan Automobile Manufacturers Association, Inc. (JAMA)
Jidosha Kaikan (NBF Tower), 16th Floor
1-30, Shiba Daimon 1-chome, Minato-ku, J Tokyo 105-0012
Telephone: +81 3 5405 6126, Fax: +81 3 5405 6136, E-mail:
kaigai_tky@mta.jama.or.jp
Chairman Satoshi Aoki
President Yoshiyasu Nao
Executive Vice President Kanji Nakayama
Executive Director & Secretary General Toshihiro Iwatake
Directors: Yoshihiro Yano - International Dept., Shigeru Sasaki - Technical Dept.
COPY TO: Mr. Toru Saito, General Director – NISSAN MOTOR RUS
Kosmodamianskaya embankment. 52/5, Moscow,115054, Russia
Ph. +7 495 9612131 – Fax +7 495 9612132 –
tsaito@nissan.ru
FROM: Maxim Yu. XXXXXXXX
RE: 2006 NISSAN PATROL – MAJOR SAFETY-RELATED ISSUE
(SPONTANEOUS CENTRAL LOCK OPERATION
IN ELECTROMAGNETIC ENVIRONMENT)
DATE: 02 December 2008
Dear Sirs,
I am a proud owner of 2006 Patrol, VIN JN1TESY61U0151229, purchased from a Moscow-based Russian dealership. This is a great and a reliable vehicle. However, it has an inherent electronics-related malfunction, which directly affects driver’s and passengers’ safety, and to my regret, official Moscow-based Nissan dealers can do nothing about it.
I am referring to driving in ”big city” electromagnetic environment, such as close to overhead electric lines, traffic lights or mobile telephony transmitter towers. When driving in Moscow, I experience this problem almost daily. This is when all vehicle doors unlock suddenly, accompanied by turned on direction lights. Like if you press the button on the ignition key to unlock the doors – but ALL direction lights may stay on for up to 10 seconds.
I find this a major safety issue for the following reasons:
1. Direction lights staying on for longer than 1-2 seconds is not normal, nor intended operation, therefore, this greatly confuses the motorists around. Direction lights are not stop lights; they should blink, NOT stay on.
2. Vehicle doors unlock while the vehicle is moving, and the driver may not even notice this. This may be dangerous either for the passengers, who may inadvertently open the doors in traffic, or for the driver, who, for instance, may be attacked by robbers when stopped on a street intersection or on a traffic light. I prefer to lock all doors and I want to be sure they stay locked until I want them unlocked – not until the car system wants them to.
I approached two Moscow-based dealerships (Major and U-Service) and I asked them to resolve the problem. Major said that most of new Nissan cars have this problem and there is nothing they can do about it.
Since I live close to U-Service dealership, I thought they could help me with this. U-Service managers said they are aware about this NATS-related problem. They said this is not covered by guarantee, but they invented a device that fixes the bug. And that I have to pay about $60 to get it fixed. I asked why don't they talk to Nissan Moscow Representative Office (NISSAN MOTOR RUS) to get this issue covered by guarantee, especially if this is a well-known problem that many people complain about. I could not get a comprehensible answer. I was advised to avoid driving in the electromagnetic environment instead. But in modern metropolitan areas, this is impossible. Moreover, this problem is typical of Nissan cars only, while other car makes with similar electronic systems have never had this trouble. To me, this only means that this is a problem of a car, not the environment.
I wrote a letter to NISSAN MOTOR RUS, evidently a subsidiary of Nissan Europe S.A.S., to see what solution they can offer. To my surprise, the answer was that the dealers were right to have rejected my request, because this problem can be fixed only if dealer mechanics actually see the problem showing up. And of course, this problem never appeared at the dealer center. My understanding is that it was just an evasive and a noncommittal reply to avoid solving the inherent NATS problem, common for many Nissan cars. It is obvious, that people cannot avoid driving in the electromagnetic environment, if they drive in a big city.
I am not happy with this reply, this being the reason why I am writing to you now. As far as I can judge, a buyer of a top-priced car of a leading world manufacturer should be entitled to a more careful and considerate approach.
I would think that a company like Nissan, willing to avoid a major scandal and rumors of not being concerned about safety, would like to take steps to fix the issue with its Russian dealers. Especially because one of the dealers has already invented a way to fix it, but offers a solution for $60, while the vehicle is still covered by guarantee.
I hope this issue will be duly discussed, and a solution, that would suit all Nissan owners suffering from this problem, will be offered.
Hoping to hear from you,
Maxim XXXXXXXX,
Nissan Patrol VIN JN1TESY61U0151229
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Below are listed the VINs of Nissan vehicles, which have similar central lock issue. All of them were bought through the authorized dealers in Russia:
JN1TESY61U0157698 JN1TESY61U0157383 JN1ТЕSY61UО156618
JN1TESY61U0157927 JN1TESY61U0122864 JN1TESY61U0122460
JN1TESY61U0159855 JN1TESY61U0143971 JN1TESY61U0010217
JN1TESY61U0151109 JN1TESY61U0120804 JN1TESY61U0157934
JN1TESY61U0104748 JN1TESY61U0160051 JN1TESY61U0002986
JN1KDSY61U0307310 JN1TESY61U0157551 JN1TDSY61U0302880
JN1TESY61U0152096 JN1TESY61U0003218 JN1TESY61U0013642
JN1TESY61U0160481 JN1TESY61U0160076
Please find attached below a copy of NISSAN MOTOR RUS’ answer to me, and a quotation from the ”Rules on Certification of Motor Vehicles and Trailors” (Attachments 1 and 2).
Attachment 1:
Copy of NISSAN MOTOR RUS’ answer (sorry it is in Russian).
ДАТА: 12.05.2008
КОМУ: Г-ну XXXXXXXXX М.Ю. ОТ: Захаровой А.
КОМПАНИЯ: ОТДЕЛ: Послепродажного обслуживания
КОПИЯ: ТЕЛ. №: + 7 495 961-21-31
ФАКС №: ФАКС №: + 7 495 961-21-32
КОЛ-ВО СТРАНИЦ: 1 EMAIL:
Уважаемый г-н XXXXXXX,
Настоящим ООО «Ниссан Мотор Рус» свидетельствует свое уважение и подтверждает получение Вашего запроса от 06/05/2008г., направленное в наш адрес.
Мы глубоко сожалеем о тех неудобствах, которые Вы испытываете при эксплуатации автомобиля Ниссан VIN: JN1TESY61U0151229.
По информации, полученной от дилерского центра «У Сервис+», Вы обратились по поводу самопроизвольного срабатывания центрального замка.
Настоящим письмом ООО «Ниссан Мотор Рус» подтверждает правомерность отказа дилерского центра в устранении данного явления по гарантии, так как оно не свидетельствует о наличии неисправности, а может возникнуть ввиду:
- помех со стороны автоматизированного устройства оплаты за пользование дорогой
- помех со стороны автоматизированного устройства оплаты
- помех со стороны других устройств, передающих аналогичные сигналы
- нахождения а/м вблизи мест расположения излучателей мощных радиоволн, например, теле- и радиостанций, электростанций
- рядом с работающим беспроводным оборудованием, например, сотовым телефоном, приемопередатчиком, радиостанцией в общественном режиме.
ООО «Ниссан Мотор Рус» напоминает Вам, что решение о проведении ремонта осуществляется только при предъявлении обнаруженной неисправности.
С уважением,
Захарова А.
Ассистент центра по работе с клиентами
Attachment 2:
Quotation from the Russian ”Rules on Certification of Motor Vehicles and Trailors”.
This is a quotation from the ”Rules on Certification of Motor Vehicles and Trailors”, approved by the Resolution #19 of the Russian Federal Agency on Technical Regulation and Metrology, dated 1 April 1998:
”Art. 2. The purpose and conditions of certification
According to the Federal Law of the Russian Federation ”On Road Safety” (Art. 15, item 1) and the Law of the Russian Federation ”On Certification of products and services (Art. 1 and 2), motor vehicles, manufactured in the Russian Federation, or motor vehicles, imported for the period of over six months and intended for road traffic within the territory of the Russian Federation, as well as the components thereof, parts or sturctures, auxiliary equipment and accessories, spare and inherent parts of motor vehicles, are subject to mandatory certification, in order to ensure:
• Road traffic safety;
• Consumer protection against unconscientiousness and unfair practices of manufacturers (sellers, service providers);
• Control over safety of products (in this context, motor vehicles) for the environment, health and property”.
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Therefore, spontaneous / unprompted central lock operation of motor vehicles is in conflict with the above road traffic safety requirements. A solution, free of charge for Nissan owners, is needed.
Regards,
Maxim Yu. XXXXXXXX,
Nissan Patrol VIN JN1TESY61U0151229
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